SDS support guide

Troubleshooting Your Wi-Fi Speeds

A quick wired speed test helps us work out whether a slowdown may be related to your internet service or your local Wi-Fi environment.

Watch the guide

Follow the video, then use the steps below to send us your test results.

Run a wired speed test

To help us identify where the issue may be occurring, please:

  1. Step 1

    Connect by cable

    Connect a device directly to your router using an Ethernet cable.

  2. Step 2

    Run a speed test

    Use Ookla Speedtest and select a test server located in your state.

  3. Step 3

    Note the details

    Record your download and upload results, along with the time you ran the test.

You can run the test at speedtest.net.

For the best Wi-Fi experience

  • Place your router in a central, open location, away from walls and enclosed spaces.
  • Keep it clear of potential sources of interference, such as microwaves and cordless devices.
  • Use your device close to the router when testing.
  • Make sure your device is connected to the appropriate Wi-Fi network and is up to date.

Send us your results

Email your wired test's download speed, upload speed and the time you ran it to our support team. Once we receive the results, we can review them and advise on the next steps.

support@stratadigitalservices.com.au